The next time I call technical support and I hang
up feeling absolutely clueless, I will take a deep breath and remember:
-
I am NOT clueless, it's just all this hype is
making me feel that way.
-
Technical representatives often forget they were
once new to the technology.
-
The shame isn't not knowing, the shame is not
asking for an explanation which you understand.
-
To take another deep breath, and call back until
you get a satisfactory answer.
-
Talk with a computer literate friend; he or she
may be able to explain to your satisfaction.
-
To consider taking a computer workshop to broaden
my understanding of my new tool.
-
Go Ahead... take a few
more DEEP BREATHS... you deserve them !
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